Sense & Respond (S&R)
This site is for leaders struggling with rapid and unpredictable change: How to empower people and innovate coherently; how to decide which decisions to control and which to delegate; how to maintain authentic customer-centric operations; how to reconfigure organizational alignment around today‘s opportunities and today‘s threats. These questions, and many others, increasingly will have different answers tomorrow than they do today. Welcome to the post-industrial economy!
Dealing with these issues successfully will require a radical change in how managers think about strategy, structure and governance. They will need a framework specifically designed to respond to the adaptive challenge: sensing and responding effectively to what is actually happening, rather than efficiently carrying out plans based on what was predicted to happen.
This is the on-line repository of intellectual capital on Sense and Respond, a comprehensive transformation of business theory and practice for designing and leading adaptive enterprises. Leaders will find prescriptions for carrying out transformations of business strategy, structure and governance, and for developing essential new core competences: knowing earlier the meaning of what is happening now, managing by wire, expressing strategies as modular capability structures, commitment management based governance, and customer-back operations.
With these competences, managing rapid and unpredictable change becomes business as usual.