Sense & Respond (S&R)
This site is for leaders struggling with the 21st Century issues of rapid and unpredictable change: How to empower people and innovate coherently; how to decide what to control and what to delegate; how to maintain authentic customer-centric operations; how to rapidly re-align organizational capabilities around today’s opportunities and today’s threats.
Dealing effectively with these issues requires more than a new set of tools and “best practice” prescriptions.” It requires a fundamental and radical change in how managers think about strategy, structure and governance. They need a leadership model specifically designed to cope with the adaptive challenge: sensing earlier and responding effectively to what is actually happening, rather than what was predicted to happen.
Adaptive Enterprise:Creating and Leading Sense-and-Respond Organizations (Harvard Business School Press, 1999, republished in paper-back in 2016) is the foundational resource for designing and leading adaptive enterprises. A companion book, Adaptive Enterprise: The Workbook is now available.
Adaptive Enterprise contained accounts of a few early adopters of “Sense-and-Respond,” but no repertoire of implementation tools and techniques. What these pioneers and their successors learned has been captured in the Workbook: practical prescriptions for implementing a new set of core competences: knowing earlier the meaning of what is happening now; managing by wire; expressing strategies as modular capability structures; commitment management based governance; and customer-back operations.
The Workbook is an important How companion to the What and Why of Adaptive Enterprise.