US HEALTHCARE:The January 2009 essay “The Healthcare System that Isn’t, but Could Be” has been revised. It now includes discussion of an enhanced case management approach to the delivery of disease treatment. Breakthrough results from a rigorous study funded by Medicare and conducted by Health Care Partners are cited as an example of how patient-back [...]
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KNOWING EARLIER — THE HUMAN FACTOR: Knowing Earlier is a Sense & Respond core competence. The critical role of humans in applying technology to “know earlier the meaning of what is happening now” was noted in our February 28, 2013 entry. Eleven days after the NY Times article that triggered that entry, Steve Lohr makes [...]
KNOWING EARLIER – LEVERAGING IBM’s WATSON: A progress report on IBM’s Watson appearing in the New York Times on February 28, 2013 describes significant advances in applying cutting edge “big data” mining analytics to business. The ability of Watson to win against the all-time Jeopardy champions was impressive. But John Baldoni, senior vice president for [...]
BUREAUCRACIES AND SUBOPTIMIZATION: A bad customer experience that occurred earlier this month sheds light on the damage done by the widespread bureaucratic practice of asking the parts of an organization to meet or exceed their targets.
S&R DEPARTMENT OF DEFENSE BRIEFING: This is a 20 minute video of a briefing on Sense & Respond given by Steve Haeckel to Vice Admiral Arthur Cebrowski and his Office of Force Transformation staff in November of 2003. Cebrowski reported to the Secretary of Defense. His mission was to transform the US military into a [...]
POST-INDUSTRIAL DILEMMAS AND MANAGERIAL MALPRACTICE: According to Russell Ackoff, a principle figure in the development of General Systems Theory, a dilemma is a problem that cannot be solved within the current framework. This is why behaviors that are becoming survival traits in the 21st century are so difficult for industrial age enterprises to implement: In [...]
APPLYING SENSE & RESPOND: Dan Forno is a retired IBM Vice President who applied Sense & Respond concepts and tools to three very different – and difficult– managerial challenges. Forno was introduced to S&R in 1999. He saw in it a systematic and structured approach to managing the way he was naturally inclined to, but [...]
Tags: S&R Implementation
GAMES WITH CUSTOMERS–How Post-industrial Firms Compete: Industrial era strategies are win/lose games against competitors to better predict, produce and sell what large groups of customers will need in the future. Post-industrial strategies are collaborative games with individual customers to know earlier and respond better to what those customers need now……as XEROX’s Sentinel System enables XEROX [...]
MEANINGLESS DATA: An article by Dennis Overbye in the March 27, 2012 Science Section of the New York Times illustrates the fundamental importance of a Sense & Respond tenet that is too often ignored in this era of “big data” – namely, Karl Weick’s description of the three requirements for making meaning, (i.e. sense-making”). Weick’s [...]
BEGINNING A SENSE & RESPOND TRANSFORMATION: Projects are informal organizations that overlay the formal organization and have some of the adaptive characteristics of Sense & Respond organizations. Because they are so familiar, projects can be platforms for a non-disruptive initiation of Sense & Respond transformations in large organizations. One way of accomplishing this is described [...]