On this page you will find, by category, the names, contact information, and brief descriptions of relevant Sense and Respond experience for individuals who have expertise in helping executives learn about S&R, express their business intent as a Sense and Respond design for action, implement Sense and Respond designs, and/or provide tools, methods and technologies that have specific application in Sense and Respond enterprises. The categories below correspond roughly to the Adaptive Core Competences described in S&R classes and workshops. (Information about Adaptive Business Designs and S.H. Haeckel are found elsewhere on this site.)
SENSE & RESPOND EDUCATION
The individuals in this section have extensive experience conducting executive education and workshops on Sense & Respond concepts, principles, tools, and implementation projects.
*Bob Keiser has mentored executives for over 20 years to help them improve their decision-making and leadership skills. He has worked with senior executives at 450 of the global Fortune 1000 firms.
During his 30 year-career with IBM, Mr. Keiser developed deep insights into the role of leaders who are in dynamically changing market conditions. From 1989 to 2006, he helped launch and grow the IBM Advanced Business Institute (ABI), with the mission of educating senior executives from IBM’s client firms. Mr. Keiser built a global education practice for this market, where he designed, sold, developed and delivered training and mentoring for executives in four continents. His primary focus during his tenure at the ABI was in facilitating strategic IT planning sessions. He has conducted over 250 planning sessions with IBM clients. The facilitative techniques that he employs in his strategic planning sessions include Strategic Alignment, Scenario Planning, Strategic Innovation and Change Management. He taught with the renowned “Chris” Christensen (father of the Case Study technique) at Harvard Business School on facilitation techniques for doctoral students.
Mr. Keiser’s most significant accomplishment is his collaboration with Stephan Haeckel to design and deliver Sense and Respond workshops. Haeckel and Keiser have co-facilitated dozens of workshops around the globe, to assist firms in their design for “adaptiveness.” The Sense and Respond formula for success in rapidly changing markets is to structure the firm NOT to execute one strategy, but ANY and ALL strategies, dependent upon the changing needs of the customer. This “customer-back” orientation, with reconfigurable organizational capabilities, is the heart of the Sense and Respond design for adaptive enterprises.
Contact Information : 914-319-0265 email@example.com
DESIGNING AN ADAPTIVE ORGANIZATION
*Joe Arteaga is a management consultant specializing in business strategy and organization change. His experience in Sense and Respond dates from 1996, as a contributor to S&R Classes at IBM’s Advanced Business Institute. He has applied S&R principles of adaptive business design to help multiple clients transform their strategic intents into organizational structures for action. He contributed to the early development of a S&R consulting methodology for IBM Business Consulting Services. (See also his entries under “Knowing Earlier Support” and “Commitment Management”)
Contact Information: TEL 416.478.8175 firstname.lastname@example.org
*Doug McDavid is a Certified Master of Sense and Respond. He is cofounder of Capitalizing Communities,a service company that enables communities of interest to become viable collaborative enterprises. Doug was an executive research consultant and business architect at IBM Global Services and the Almaden Research Center. He has a deep understanding of the concepts and practice of S&R. He led an IBM Academy of Technology study that assessed Sense & Respond as a managerial model, and applied its principles to create a Role and Accountability Design for the development and delivery of service solutions. The study concluded that this design was substantially more effective and less costly than the existing process-centric model.
Over a period of several years, McDavid has done original work addressing the issues of accurately representing business structure and strategy in IT architectures, creating methods for business domain modeling and requirements definition in several industries. He applies his technical and business experience within the Sense & Respond framework, which he helped to develop within IBM based on the work of Steve Haeckel. For more on Doug and his work, go to http://www.enterprisology.com/node/54
Contact Information: TEL 916-549-4600 dougmcdavid@Gmail.com
*Steve Buckley is the former Manager of Analytic Models and Architecture in the Mathematical Sciences Department at IBM’s Thomas J. Watson Research Center. He and his team have created multiple software tools that enable firms to move toward Sense-and-Respond business management. The software falls into two categories: Infrastructure that enables information flow; and Analytics & Optimization that utilizes the information to provide Role Specific Sense and Interpret support for decisionmakers. http://www-6.ibm.com/software/info/topic/perform
Relevant articles and presentations on this work include:
S. Kapoor, D. Gresh, J. Schiefer, S. Buckley and P. Chowdhary, “Visual Analysis for a Sense-And-Respond Enterprise”, IASTED Conference for Software Engineering, Innsbruck, Austria, 2004.http://domino.watson.ibm.com/library/cyberdig.nsf/papers/1B412EFFCA33E21D85256DE300545FBA
S. Kapoor, K. Bhattacharya, S. Buckley, P. Chowdhary, M. Ettl, K. Katircioglu, E. Mauch and L. Phillips, “A Technical Framework for Sense-and-Respond Business Management”, IBM Systems Journal, 2005.http://www.research.ibm.com/journal/sj/441/kapoor.pdf
“Sense and Respond for On-Demand Business Management” June 9, 2005http://www.cmurc.com/images/downloads/CMURCdownloads/05businessinsightforum/ibmresearchcenter.pdf
“Using Simulation to Design Sense-and-Respond Businesses”http://delivery.acm.org/10.1145/1170000/1161955/p1205-huang.pdf?key1=1161955&key2=5734240611&coll=GUIDE&dl=&CFID=1911648&CFTOKEN=17490320
Contact Information: email@example.com
*Mani Chandy is the Simon Ramo Professor of Computer Science at the California Institute of Technology, and Cofounder and Chief Scientist of iSpheres Corporation. He led Caltech’s “Infospheres Project” for Sense & Respond Computing Systems, and has built software tools for incorporating streams of data from multiple sensors and data sources, “fusing” or aggregating the information and responding appropriately. He continues to develop algorithms for incremental computation that continually update a response as new pieces of data are sensed.
Relevant links and documents include:
See Library page for a PowerPoint version of the iSpheres Web Seminar “Managing by Wire: Architecting a Sense and Respond Organization” conducted by Chandy and Haeckel in December, 2003; Search for “sense and respond” or “chandi” in www.developer.com — for example,http://www.developer.com/design/article.php/3499036
See Library page also for Chandy’s 12-5-05 PPT presentation to a Gartner Group forum on “Event-directed Architectures.”
Contact Information: firstname.lastname@example.org
*Dr. Grace Lin is the former Global Sense-and-Respond Leader in IBM’s Business Consulting Services (BCS) where she is responsible for developing Sense-and-Respond-related solutions. She is a recognized expert in Supply Chain Management and Value Net Transformation. In her previous position as Senior Manager at the IBM T. J. Watson Research Center, Lin initiated and led the Sense-and-Respond Value-Net effort and founded the Value Chain Innovation Center. An elected member of the IBM Academy of Technology, she led the team that won the 1999 INFORMS Franz Edelman award for contributions to IBM’s extended enterprise supply chain management http://www.informs.org/Press/Edelman1999.html. She was elected twice as the INFORMS VP Practices and was named by Purdue University as the 2003 Outstanding Industry Engineer.
Relevant Articles and Links:
Lin, G.Y., S. Buckley, H. Cao, N. Caswell, M. Ettl, K. Katircioglu, L. Koenig, A. Nigam, B. Ramachandran, and K. Y. Wang, “The New Frontier: Sense and Respond System for Value Chain Optimization,” ORMS Today, April, 2002. http://lionhrtpub.com/orms/orms-4-02/frvaluechain.html
Lin, G. Y., R. Luby Jr., K.Y. Wang, “Sense-and-Respond Military Transformation,” ORMS Today, December, 2004 http://lionhrtpub.com/orms/orms-12-04/tocfr.html
Lin, G. Y., J.J. Jeng, and K.Y. Wang, “Enabling Value Net Collaboration,” in Evaluation of Supply Chain Management,ed. Chang, Y.S. et.al., Kluwer Academic Publishers, 417-430, 2004http://www.springeronline.com/sgw/cda/frontpage/0,11855,4-40525-22-33211995-detailsPage%253Dppmmedia%257Ctoc%257Ctoc,00.html
Buckley, S., M. Ettl, G.Y. Lin, and K.Y., Wang, “Intelligent Business Performance Management – Sense and Respond Value Net Optimization”, Supply Chain Management on Demand, ed. Fromm, H., and C. An, (ed.), Springer, 2005. http://www.springeronline.com/sgw/cda/frontpage/0,11855,4-40109-22-41987802-0,00.html
Contact Information: email@example.com
*Joe Arteaga has helped clients design role-specific heads-up displays that enable people in key roles to sense and make sense faster and better. In S&R terminology, this means using information and technology to speed up a decision-makers Sense-Interpret-Decide-Act “Adaptive Loop” cycle. (See his entry under “Designing an Organization as an Adaptive System” for Contact Information.)
*Joe Arteaga led a software development project to support Sense & Respond implementations. It codifies the S&R Commitment Management Protocol, as well as the current version of a firm’s evolving Organizational Context (i.e., Reason for Being, Governing Principles, and Role and Accountability Design). This codification of Context, integrated with technology that supports and tracks the status of dynamically changing negotiations about inter-role commitments, is a crucial enabler of scaling an adaptive business design coherently. Alignment of decisionmaking roles is provided by the Role and Accountability design; consistency of the semi-autonomous decisions these roles make is achieved by propagating the current Governing Principles to test every commitment made between enterprise roles for compliance with them. The Commitment Management Protocol provides the rigor necessary for effective negotiations between individuals. An overview of this software (which Arteaga calls AMS (for Adaptive Mangagement System) is available on the Downloads page, as is an article he wrote for Edge on the application of the Sense & Respond model.
(For contact information, see Arteaga’s entry under “Designing an Organization as an Adaptive System.” )
*Todd Holzman is a partner in the Cambridge Leadership Group. This consultancy trains people inauthentic communications using a methodology based on the seminal work of Chris Argyris, Emeritus Professor at Harvard University. (Authenticity, Rigor, and Congruence are the three attributes of effective commitment negotiations between individuals — a critical competence in Sense & Respond organizations.) Holzman and his colleagues have delivered a very effective two-day workshop in Sense & Respond implementations.
Contact Information: 617-876-3434 firstname.lastname@example.org
*Captain (ret.) Linda Lewandowski USN is Vice President responsible for the Adaptive Enterprise Solutions Practice of ICF International, a consulting firm in Fairfax, VA. Prior to her retirement from active duty in 2005, she led the “Sense and Respond Logistics” project for VADM (ret.) Arthur Cebrowski, Director, Office of Force Transformation in the US Office of the Secretary of Defense where she pioneered a systematic approach to large scale change and was the singular driving force to develop a coherent, knowledge-enabled logistics strategy to support global Distributed, Adaptive Operations of U.S. military forces. Applying Sense & Respond principles to Network-Centric Operations in a military context, she forged a world-class coalition of industry, academic and government leaders to define and design an adaptive, knowledge-based framework that transforms DoD logistics from a “supplier-forward” process to an “effect-back” system of capabilities. She is credited with defining a new approach to command and control in distributed, multi-dimensional environments. Implementation of the DoD-wide strategy will create new mechanisms for competitive advantage across the range of traditional and emerging military operations. Lewandowski completed the IBM Advanced Business Institute Sense and Respond Masters Course in November 2004. She is in the process of completing the requirements for certification as Master of Sense & Respond Practice.
ICF Consulting (Synergy Practice)
9300 Lee Highway
Fairfax, Virginia 22031-1207
TEL 703-934-3296 LLEWANDOWSKI@icfi.com